The flood of emerging digital technologies has only led to increased ICT complexity for enterprises. Many struggle on several fronts, including how best to leverage emerging technologies to achieve key business goals, manage the entire ICT infrastructure, and support a global/regional mobile workforce that has become extremely challenging. Security continues to be at the forefront of any ICT engagements given the proliferation of cyberattacks globally.
There is also a fundamental shift in the way IT is being consumed with increasing numbers preferring a pay-as-you-consume or OPEX model when possible. Risk/reward models or engagements have taken on a new life, because many enterprises like to see their digital partners showing skin in the game with co-investment commitments.
As a major ICT infrastructure provider, FiberHome believes that the growth momentum across enterprise services remain strong, because the chronic shortage of skills and complexity will continue to drive enterprises to invest for their digital needs. More importantly, emerging digital technologies will be services driven, with many led by consulting. According to Ovum forecasts, the total enterprise services market will be $1.7tn in 2019, reaching $2.4tn in 2024, representing a 9% CAGR.
FiberHome has a service-driven strategy for requirement of an enormous amount of upskilling and transformation, with a strong understanding of emerging technologies (and how they can be interlinked with each other) and how best to leverage them to improve business processes in order to deliver outcomes to achieve key corporate goals. Integration will be critical as will strong mastery of data that can deliver deeper insights across the business.
The cloud-first approach delivers opportunities for all, and public-cloud growth continues to outpace the industry
Public-cloud adoption continues to surge as enterprises adopt a cloud-first approach. Global
operators are also expanding the number of regions globally, and this has stimulated demand; it gives enterprises a local option since many had data residency challenges and latency issues.
• Infrastructure as a service (IaaS) is expected to post a five-year CAGR of 25%. Enterprises are also demanding increased security, and demand for dedicated cloud services has also increased. The market for dedicated cloud to reach $25bn in 2024, a CAGR of 30%.
• Software as a service (SaaS) is also experiencing strong growth with customer relationship management as a service (CRMaaS) leading the charge and expected to post a five-year CAGR of 25%. Enterprises continue to modernize legacy applications with a cloud model being a top preference.
• The opportunities are enormous: IaaS and SaaS growth rates are expected to be sustainable throughout the entire forecast period, allowing players to sustain its existing growth trajectory because so far fewer than 15% of workloads and applications have been migrated to a cloud model.
Hybrid and multi-cloud services for 5G edge computing
Both are expected to be high-growth markets as enterprises engage with external players to create a cloud-migration framework (e.g., identification of workloads and more) and put in place a governance and security model. Hybrid and multi-cloud models create complexity for enterprises, and many who do not have the skill sets in-house will look for partners to manage their cloud infrastructure for them:
• Close to 60% of enterprises have engaged a third party to manage their hybrid cloud environment, with 80% expected to increase spending over the next 12–24 months. Private cloud will be worth $100bn by 2024.
• FiberHome is ready to embrace hybrid and multi-cloud models and have platforms and tools that allow seamless management.
5G digitalization is application centric, and mobile-first approach will drive mobile application development
Mobile is increasingly the platform for digital on several fronts including its use as a customer engagement tool, for collaboration, and as a platform for operations and business processes:
• The 5G mobile application will become the centerpiece of innovation and differentiation for many enterprises. Nurturing and supporting a developer community becomes critical and essential for all players. The ability to integrate artificial intelligence (AI) and machine learning into these mobile applications is also critical so that enterprises can serve up better insights to make decisions.
• This opportunity is further strengthened as enterprises attempt to modernize legacy applications with many striving to mobilize them as well. Top priorities will be sharpening user interfaces, integrating analytics and AI, and aligning them better with business processes and workflow.
|
.jpg)
