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Why Major Telecom Companies Need to Answer to Indian Consumers

2017-03-07 10:13:14

 

I remember the days when landline telephones were difficult to get and how even when you got them, they seldom worked. But today, even after a boom in mobile connections, we are back to square one. When mobile network arrived in India, it was a sense of liberation for the Indian people.

 

I recall that when I was in college in the early 1970s, my parents had to make a lightening Trunk Call to get through to me and it cost several times more than an ordinary call that could take several hours and numerous receptionists between to finally connect the caller to me. This was really the dark ages. And then mobile connectivity arrived and the world, not only India, got accessible. It was like a whole new platform for liberation and connectivity along with the internet.

 

When I came back to India after 20 long years, it seemed that India was not far behind the rest of the world. We had internet and mobile phones and Facetime and Skype-everything that I was used to abroad.We had actually leaped technology.

 

 

But today I am really sad to say that the telecom industry has failed us. Airtel and Vodaphone, the two major players, till Jio came in just months ago, are failing miserably in connectivity. In many areas in Delhi they are simply not working in mobile connectivity anymore.



  SB Wire  
 
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